Frequently Asked Questions

We've assembled some of the top FAQs on shipping, assembly, care, and more. If you don't see your question below, drop us a line at your convenience. We’ll get back to you as soon as possible.

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Sizing

The Travel Pawket car seat comes in two sizes:

The Standard size is the perfect bed or car seat for dogs up to 35 pounds (16kg). Larger breeds, such as the Goldendoodle or Siberian Husky, can use the Standard size as a car seat, but for a permanent bed they may need the larger XL, which is suitable for dogs up to 110 pounds (50kg). Get in touch with us at hello@thepawket.com for help finding the fit that's right for your pet.

The dog sling is suitable for pets up to 15 pounds (6.8 kg). Our slings are great for toy breeds like Yorkshire Terriers, Pomeranians, and Chihuahuas. If your pet is less than 5 pounds, add a light blanket to the bottom of the sling to give them more height.

Using the dog car seat

Our dog car seats can be used in vehicles ranging from ultra-compact cars to large vehicles that can accommodate 9 or more people. Simply use the adjustable strap to secure the Travel Bed around the front or rear car seat.

Upon receiving The Travel Pawket car seat, insert the three largest cushions into the front, back and bottom sections of the cover and the smallest cushions into the sides. Zip all sides together. For use as a lounge-style dog bed or sofa, unzip the front zippers.

View more assembly instructions

Your presence makes your pup feel at ease. With your dog present, spend a few minutes leaving your scent onto the Travel Bed by rubbing your hands over the cushions, or placing one of your old shirts inside.

Place a few of your dog's favorite toys or blankets in an around the Travel Bed. Give them a special treat and praise when they get in. It won't be long before The Pawket Travel Bed becomes your dog's favorite place to cuddle up!

Yes. To wash the car seat, unzip the removable covers. We recommend hand-washing in cool water with a gentle detergent. Let air-dry. Do not tumble-dry.

To keep the car seat looking its best, wipe the cover with a damp microfiber cloth on a weekly basis or as needed.

Using the dog sling pet carrier

On the inside of each dog sling is a lead that hooks onto your pet's harness to prevent them from jumping out. (We do not recommend hooking the lead onto a collar as this could hurt their neck should they jump out).

Please take special care when wearing, washing, drying, and storing your dog carrier sling. Here are some guidelines to ensure its longevity:

  • Refrain from bleaching, wringing, or tumble drying.
  • Opt for hand washing or a gentle machine wash in cold water with similar colors.
  • Be aware that shrinkage may occur in the dryer, hence it is advisable to air dry the item by hanging, which also helps preserve any metal hardware.
  • Should wrinkles appear, you may use an iron to smooth them out.

Shipping & Returns

We ship from the United States to over 40 other countries worldwide.

Standard ground shipping is free in the contiguous United States for orders containing The Pawket Travel Bed. 

If you require faster shipping speeds or live outside the contiguous US (i.e. Canada, Hawaii, Puerto Rico, Alaska, or Europe), your shipping charges will be calculated at checkout. The provided rates are based on your address and the weight and dimensions of your order.

If you reside outside of the United States, you may be charged additional duties and taxes. These are incurred at the customer’s expense.

We offer free standard ground shipping on car seat orders to the contiguous United States (5-8 business days), as well as a number of faster options through UPS viewable at checkout. Please remember that your order will take time to process before it ships. Even if you select a faster shipment speed, your order will take a few days to be processed through our system.

Please note, The Travel Pawket is not responsible for any delays once the package has exited our warehouse facilities, nor liable for any lost or stolen packages.

We will email you at every step of the process, from purchase to post-delivery. You will receive an email confirmation of your order, a notification when your order is being prepared for shipping, a notification with tracking information when your order ships, and a check-in email after your purchase has been delivered to ensure you are happy with your pieces from The Travel Pawket. If you have any questions in the meantime, please feel free to contact us at hello@thepawket.com.

We have a 24-hr grace period for cancellations. Email us with your cancellation request at hello@thepawket.com. Please note orders cannot be canceled if they have already been shipped.

At The Travel Pawket we stand behind the quality of our products and want every purchase to be a positive experience. We will do our best to make things right if you are not satisfied.

In that spirit, we are pleased to offer a 30-day return policy. We accept returns for an exchange or refund within 30 days of the delivery date with a valid proof of purchase.

Full refunds are offered for products in new, unaltered and unused condition with original packaging from The Travel Pawket. View our full refund policy here.

If you need to return a product, please email hello@thepawket.com with your order number and details about the product you wish to return. We will respond with instructions on where and how to return the product. Please note: The shipping costs for the return are on your own account. Please check the website of your preferred shipping agency for the exact rates to purchase a shipping label. All returns must have a track-and-trace code to follow the package.

Please make sure that the item is returned in the same condition of purchase and ensure that it is packed properly and protected during shipping. View our full refund policy here.